Privacy Policy

1. Introduction

This policy explains how SaidaLink (operated by Wekkitech Limited) collects, uses, and protects information when you use our ISP management platform.

2. Information We Collect

Account information (name, email, phone, company name); billing information (payment details, billing address); customer data you upload (subscriber information); and communications with our support team.

3. How We Use Your Information

To provide and improve the platform, process payments, deliver support, send service and billing notifications, and keep the service secure.

4. Data Sharing

We do not sell your data. We share it only with payment processors and infrastructure providers needed to run the service, and with business partners where you consent.

5. Data Security

Data is encrypted in transit and at rest and hosted on Azure with a 99.9% uptime SLA. Access is restricted on a least-privilege basis.

6. Data Retention

We retain data for as long as your account is active and as required to meet legal and accounting obligations. You can request export or deletion.

7. Your Rights

You may access your personal information, correct inaccurate data, request deletion, and object to certain processing. Contact us to exercise these rights.

8. Cookies

We use essential cookies to operate the site and optional analytics cookies to improve it. You can control cookies in your browser.

9. Children's Privacy

The platform is intended for businesses. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy and will post the revised version here with a new effective date.

11. Contact Us

Questions about privacy? Email hello@saidalink.com or write to us in Nakuru, Kenya.