SaidaLink Blog

Insights, tutorials, and best practices for running a successful ISP in Africa

Featured Post

Product

Introducing Saida AI: 24/7 Customer Support for African ISPs

We're excited to announce Saida AI, our new AI-powered customer support system that speaks Swahili, handles M-Pesa payments, and works across WhatsApp, SMS, and Voice.

Saida Achieng February 1, 2025 5 min read
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Best Practices

How M-Pesa Integration Can Increase Your Collection Rate by 40%

Learn how automatic STK Push and real-time reconciliation helps ISPs collect payments faster and reduce churn.

Emmanuel Kibet January 28, 2025
Tips

5 Common Billing Mistakes ISPs Make (And How to Avoid Them)

From manual invoicing to unclear grace periods, these billing mistakes cost ISPs thousands. Here's how to fix them.

Brill Okoth January 25, 2025
Guides

The Complete Guide to FTTH Network Management

Everything you need to know about managing fiber-to-the-home networks, from OLT configuration to ONU provisioning.

Chrispine Owuor January 20, 2025
Industry

Why African ISPs Need Local Software Solutions

International ISP software often fails in Africa. Here's why local solutions like SaidaLink are the future.

Saida Achieng January 15, 2025
Tutorials

Setting Up MikroTik RADIUS Authentication with SaidaLink

A step-by-step guide to configuring your MikroTik router for PPPoE authentication with SaidaLink.

Emmanuel Kibet January 10, 2025

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