Customer CRM

Every subscriber, one record — from lead to loyal

Plans and contracts, documents, communication history and installation scheduling live on a single subscriber record — wired into billing, the client portal and your field technicians.

Start Free Pilot Request a Demo
Lead → install → retention

A record that never loses context

  • Full lifecycle stages. Lead, new, active, suspended, blocked, inactive — status drives billing and PPPoE access automatically.
  • Plans & contracts. Packages, static IPs and equipment rentals per subscriber; upgrades and downgrades prorate through billing.
  • Documents on file. Contracts, ID copies and installation photos attached directly to the profile.
  • Communication history. Every SMS, email, ticket and call logged on one timeline — no more lost WhatsApp threads.
  • Installation scheduling. Book technician slots, dispatch to field ops and track the job to completion.
  • 360° view. Balance, usage, open tickets and location on one screen, searchable in seconds.
wanfiber · crm — live
$ mycellium crm find --phone 254712•••678
✓ subscriber  J. Mwangi · SDK2501 · active
   plan       fiber_50mbps · contract to 2027-03
   balance    KES 2,500 · due 15th · statement current
   history    14 comms · 2 tickets · 1 install done
● install     scheduled · tech slot today 14:00–16:00
From survey to first invoice

Installation scheduling that talks to field ops

A lead converts, a slot is booked, and the job lands in your technicians' queue with the address, package and documents attached. When the ONU is lit and the photos are uploaded, the subscriber flips to active and the first prorated invoice is already waiting.

Retention works the same way in reverse — suspension and reactivation follow billing status, so support never argues with the router about who should be online.

<30s
to find any subscriber
6
lifecycle stages tracked
100%
history retained
1
record per subscriber
Works with

The CRM feeds everything else

Billing & Payments

Per-block subscriber pricing, invoicing, M-Pesa and offline payments, dunning — all reconciled automatically.

Explore billing →

HR & Field Operations

Technicians, tickets, installations and procurements — dispatched, tracked and audited from one queue.

Explore field ops →

Pulse AI

Pulse reads the subscriber record before answering — balance, outage and plan questions resolved instantly.

Explore Pulse AI →
Customer CRM

Know every subscriber by record, not by memory

Spin up a tenant and import your subscriber list — lifecycle, billing and installations start talking to each other from the first row.

Start Free Pilot Join the Pilot