Platform module · Field ops
Dispatch, install, procure — from one audited queue
Technicians, installation tickets and procurement for fiber and hotspot networks — every job assigned, tracked and signed off, across dedicated hr, tech and procure panels.
$ mycellium dispatch list --today
✓ #inst-1042 FTTH drop · Kileleshwa done 09:40
✓ #inst-1043 ONU swap · Westlands done 11:15
● #inst-1044 in progress · J. Otieno on site
○ #inst-1045 queued · slot 14:00–16:00
○ #proc-0087 24× ONU + 2× OLT — awaiting approval
Technician dispatch
The right tech on the right job, provably
- Installation tickets, not WhatsApp threads. New connections, ONU swaps and fault visits become tickets with slots, addresses and subscribers attached.
- Dispatched to a named technician. Every job has one owner — visible on the tech panel the moment it's assigned.
- NOC incidents land here too. A confirmed outage dispatches field work from the same queue, not a side channel.
- Proof of work. Time on site, resolution notes and sign-off are recorded before a ticket can close.
subscriber: A. Wanjiru · 50 Mbps FTTH
job: new installation · ONU + router
assigned: J. Otieno · slot 13:00–15:00
13:07 on site · 13:52 ONU rx -20.1 dBm
14:10 speedtest 52/48 Mbps · subscriber signed
14:11 ✓ closed · audit row written
Procurement & audit
Stock that matches the work orders
- A procurement queue, not a spreadsheet. ONUs, OLTs, fibre and CPE requested, approved and received in one flow.
- Dedicated panels per role. hr for people, tech for field work, procure for purchasing — each scoped to what that role needs.
- Full audit trail. Every assignment, approval and status change is logged with actor and timestamp.
- Feature-gated by plan. Panels you haven't enabled simply don't appear — no clutter, no dead ends.
hr panel
tech panel
procure panel
audit log
09:12:04 hr@wanfiber created request #proc-0087
09:12:04 items: 24× ONU, 2× OLT MA5800
10:31:47 finance@wanfiber approved budget
10:31:48 status → ordered · supplier notified
— receiving will reconcile against installations
✓ every step attributed · timestamped · exportable
Keep exploring
Modules that work with field ops
NOC & Monitoring
Confirmed outages become dispatched field jobs automatically — detection and repair in one loop.
Explore NOC →Customer CRM
Installation tickets hang off the subscriber record — the whole lifecycle from lead to live connection.
Explore CRM →Billing & Payments
A signed-off installation flips the subscriber to billable — no manual handoff between field and finance.
Explore billing →
Run a tighter crew
Every job accounted for. Every shilling too.
Start a pilot and put your dispatch, installations and procurement on panels your team will actually use.