An operations desk that never sleeps
Pulse answers your subscribers, triages your tickets and watches your network — billed from a prepaid wallet with a hard stop at $0. No surprise bills, ever.
More than a chatbot — an agent on your desk
Pulse is wired into your billing engine, your ticket queue and your NOC. Every skill is metered separately, so you see exactly what each one costs.
Subscriber Support
Balance, outage and plan questions answered instantly — in your brand voice, on the channels your subscribers already use.
Ticket Triage
Every ticket arrives prioritised with a draft reply attached. Your team approves and sends — or Pulse resolves it outright.
Network Watch
OLTs, PPPoE sessions and uplinks watched around the clock — anomaly notes land before your NOC even sees the alert.
Payments in Chat
Subscribers check their balance and trigger an M-Pesa prompt mid-conversation — reconciled against the invoice automatically.
Guided Troubleshooting
"My internet is slow" kicks off a real diagnostic flow — line checks, session resets, router reboots — before a human ever gets paged.
Proactive Notifications
Payment reminders, planned-maintenance notices and outage alerts sent automatically — so the phone rings less, not more.
AI spend you can actually control
- Top up, then forget. Request a top-up from your manage panel — it's credited to your wallet and you're running.
- Spend by skill. Support, triage and network watch are metered separately, with every usage record itemised.
- Hard stop at $0. When the wallet is depleted Pulse stops — your ticket queue keeps working, your bill never overruns.
- Low-balance alerts. Threshold emails warn you well before the tank runs dry.
Seconds, not shifts
Subscriber reaches out
A message lands on your support channel. Pulse identifies the subscriber against your CRM and billing records.
Pulse acts, not just answers
Line checks, balance lookups, payment prompts, ticket creation — real operations against your live systems.
Resolved, or handed over
Anything Pulse can't close goes to your team with full context attached — transcript, diagnostics, draft reply.
Let AI work the night shift. Your team takes the mornings.
Pulse AI is an add-on module on Mycellium Data — enable it from your manage panel, top up the wallet, and the queue starts clearing tonight.